TradePass by UrbanFindr — Frequently Asked Questions

What is TradePass?

TradePass by UrbanFindr is a members-only platform and directory of industry deals for Singapore's bar, hospitality and drinks community. Verified F&B professionals use it to discover industry deals, browse participating venues, see events, and connect with Singapore's F&B scene. It's not open to the general public.

Who is eligible?

TradePass is for people currently working in Singapore's F&B industry — for example bartenders, servers, floor and bar staff, hotel F&B teams, and related roles. Membership is tied to your active employment in a qualifying role.

What does it cost?

Every membership is paid for. Venues buy memberships for their team, and venues that publish a deal pay less for those memberships. If your venue won't buy you one, you can sign up and pay for your own membership — we verify your employment before it starts.

How do I get verified?

It depends how you join:

• If your venue manager adds you, your manager confirms you work there, and you're verified through their account.
• If you apply yourself, we may ask for recent proof that you currently work in F&B — for example a recent payslip, an employment letter, or a work email address.

Your membership becomes active once you're verified.

What's the difference between being manager-added and applying myself?

Two routes to the same place:

• Manager-added — your outlet manager adds you as staff and confirms your employment. You confirm you agree to the Terms and Privacy Notice at your first login.
• Apply yourself — you apply directly, provide proof of current F&B employment, and agree to the Terms and Privacy Notice when you apply.

How do I redeem a deal?

Open the venue's listing, tap "Redeem", and the app shows your unique Member ID and your profile photo. Show that to a staff member when you order (or at check-in for hotels), and they apply the deal. Some venues may require a reservation quoting TradePass — check the venue's terms. See How it works for the full walk-through.

Do I need to scan anything?

No. There's no barcode, no QR scanner, and no extra hardware. Staff simply glance at your Member ID and photo to confirm it's you, then apply the deal. It's a quick visual check — and your pass shows a live, ticking clock, so staff know it's the real app.

Why does the app show my photo?

Your photo is a required part of redemption — it's how venue staff confirm the account is really yours. This is simple, built-in fraud prevention, and it's why your membership can't be shared or passed around. Please keep your photo current.

Can someone use a screenshot of a pass?

No. A real pass shows a live clock that ticks every second. A screenshot freezes, so staff can tell at a glance.

Is my data safe?

Yes. TradePass follows Singapore's Personal Data Protection Act 2012 (PDPA). Your data is stored in our own secured database, encrypted at rest, hosted in the Southeast Asia (Singapore) region. We don't sell your data and we don't share it with an external CRM. You can access and correct your data, and request deletion — see our Privacy Notice. For any data question, contact our Data Protection Officer at [email protected].

What if I leave my job or change employer?

Membership is tied to your active F&B employment. If you leave the industry or change roles such that you no longer qualify, your membership may be suspended or revoked. Please keep your profile up to date and let us know when your employment changes.

If you stay in the industry but your venue does not take part, you can apply as an individual member for an annual fee. We verify and confirm your employment with your company before your membership becomes active.

Can I share my membership with a friend?

No. Your membership and your Member ID are personal and non-transferable — they're for you, in person. Sharing your account, letting someone else redeem as you, or on-selling deals isn't allowed and can lead to suspension or revocation.

Why would a venue buy TradePass for its team?

It's a staff perk built for hospitality: industry pricing at other venues across Singapore, which helps you keep good people. Venues that list a deal of their own pay less for their team's memberships.

How do venues join?

Sign up your team or list a deal — it takes four fields and we'll be in touch. Or email [email protected].

Is there location tracking?

Not today. We're building location-aware redemption for the future — it'll confirm you're at the venue during a deal's valid hours — and it'll launch with a clear notice about what it does and how your consent works. Until then, redemption is the simple in-person visual check.

Who runs TradePass?

TradePass is operated by The UrbanFindr Pte. Ltd. (UEN 202014499D), a Singapore company that creates experiences and does beverage distribution. See About to learn more.

How do I get in touch?

Email [email protected] — for general questions or venue partnership enquiries. For data and privacy requests, contact our Data Protection Officer at [email protected]. See Contact.